Recent advancements in artificial intelligence and natural language processing have made it possible for a new generation of AI tools to be used for customer service. One such tool is ChatGPT, a free open-source AI chatbot developed by Microsoft. ChatGPT is unique in that it uses a combination of natural language processing and machine learning to understand customer queries, generate responses, and identify customer intent. This makes it possible for companies to provide fast and accurate customer service without the need for a human customer service representative. ChatGPT has been found to be more accurate and efficient than traditional customer service chatbots, while also providing a more personalized experience for customers. As AI technology continues to evolve, ChatGPT and similar tools are likely to become even more sophisticated and useful to businesses.

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source: Phys.org